Amazon AGI Director: AI Agent Reliability, Not Capability, Hinders Enterprise Deployment

Summary

At VB Transform 2026, Amazon AGI Director Bryan Silverthorn stated that the lack of reliability, not capability, is hindering the enterprise deployment of AI agents, despite 85% of companies piloting them. He introduced a framework of consistency, robustness, predictability, and safety to address why agents often fail in production after passing internal evaluations, emphasizing that managing AI agents requires management skills over purely software skills.