Connect•4 min read•Updated August 2026
Hyperfast Connect Overview
Unified customer messaging hub combining WhatsApp Business, Instagram DMs, web live chat, and contact records.
CRMOmnichannel
Location in App:app.hyperfast.in > Connect > Overview
Overview
Hyperfast Connect bridges the gap between content marketing and sales conversion. When audience members engage with your news stories, social posts, or website campaigns, Connect unifies their messages into a collaborative team inbox.
Step-by-Step Instructions
1
Open Connect Dashboard
Click 'Connect' in the top product switcher or left sidebar to view open conversations and response metrics.
2
Assign Conversations to Agents
Route incoming inquiries to specialized sales or support reps based on language or department tags.
3
Use Saved Quick Replies
Respond instantly using pre-configured snippets, product links, or AI-assisted answer suggestions.
Connect CRM Supported Features
| Feature | Capability | Supported Networks |
|---|---|---|
| Team Shared Inbox | Real-time conversation routing, agent assignment, and internal notes | WhatsApp, Instagram, FB Messenger, Web Chat |
| WhatsApp Broadcasts | High-volume personalized template messages with CTA buttons | WhatsApp Business Cloud API |
| Contact Center | Custom fields, lifecycle tags, engagement scores, and export | All connected channels |
| Automated Drip Sequences | Trigger-based replies, keyword routing, and abandoned cart alerts | WhatsApp, SMS, Webhooks |
Prerequisites & Preparation
- Connect your WhatsApp Business API number or Instagram page under Settings > Channels.
- Invite team members and assign agent permissions in Settings > Organisation Users.
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