Connect•4 min read•Updated August 2026
Team Inbox & Live Chat
Collaborative multi-channel inbox with real-time agent collision detection, private notes, and customer history.
Live ChatTeam Collaboration
Location in App:app.hyperfast.in > Connect > Team Inbox
Overview
The Team Inbox centralizes customer inquiries across all connected social channels into a unified interface with real-time updates and collision prevention so multiple agents never send duplicate responses.
Step-by-Step Instructions
1
Navigate to Team Inbox
Click 'Inbox' under the Connect section in your sidebar.
2
Filter by Status or Channel
View 'Unassigned', 'Mine', or 'All Open' chats, or filter specifically by WhatsApp or Instagram.
3
Add Private Internal Notes
Mention team members with @username inside the internal note composer to collaborate without the customer seeing.
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