Customer Experience News

Apple plans to redesign its retail stores globally, introducing new Genius Bars and pickup areas to enhance the customer experience.

Starbucks is investing $1 billion to make its coffee houses more inviting with features like easy chairs and rugs, aiming to boost sales and counteract lonely d

Generative AI is being used by restaurant owners to create menus, but customers are reportedly sensing an issue with the food quality, indicating a 'sameness pr

A woman from Mumbai was reportedly charged extra at a US cafe after ordering a sandwich without cheese.

Starling Bank is leveraging generative and agentic AI tools to enhance customer financial management, aiming to overcome the 'writer's block' often associated w

Wetherspoons customers are largely welcoming the pub chain's new ban on playing music or taking calls on speakerphone, which aims to improve the convivial atmos

Tesco, the UK supermarket giant, is introducing a new change from September, promising a "new and improved" and "easier than ever" experience for its customers.

Top banking CEOs acknowledge AI's transformative potential for banking operations, particularly generative and agentic AI for customer service and internal effi

Claire's is intensifying its focus on its piercing business as part of a store overhaul, including upgraded associate training and enhanced in-store experiences

Marks & Spencer has reversed its ban on using tape measures for bra fittings, a policy that had caused controversy. Previously, shoppers had to rely on visual a

A 22-year-old woman was reportedly denied entry to Gourmet Burger Kitchen at the Trafford Centre due to an obscure rule, a policy which the restaurant has since

Google Cloud's Gemini Enterprise is enabling MSMEs to build AI agents for customer experience without coding, demonstrated by an engineer who created an intelli

DXC, an enterprise technology and innovation company, has opened an AI-first customer experience center in Bengaluru to deliver software, services, and solution