Agentforce News

15 Sept 20262:00 pm

Technology15 Sept 2026 · 2:00 pm2:00 pm

Air India Expands Salesforce AI Platform for Streamlined Customer Services

Air India is expanding its use of Salesforce's Agentforce AI platform to automate customer service tasks, including email resolution and passenger name changes.

9 Jul 202610:25 pm

technology9 Jul 2026 · 10:25 pm10:25 pm

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Salesforce staff 'confused' as company promotes rival Claude AI in its own $27.7 billion app

Salesforce is reportedly promoting Anthropic's Claude Tag AI agent within Slack, which it owns, causing confusion among employees as Claude Tag directly compete

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Air India Expands Salesforce AI Platform for Streamlined Customer Services

Salesforce staff 'confused' as company promotes rival Claude AI in its own $27.7 billion app

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