Customer Service News

Air India is expanding its use of Salesforce's Agentforce AI platform to automate customer service tasks, including email resolution and passenger name changes.

A man with dementia and Parkinson's disease was reportedly given the 'hard sell' by Sky, which insisted on costly packages despite his desire to reduce his TV b

Tina McDermont, 45, was denied a refund by Ryanair for flights to Spain after she cancelled her trip due to the death of her 18-year-old son, leaving her hundre

Major American fast-food chains like McDonald's and Burger King are increasing training to improve hospitality, acknowledging a shift back to human interaction.

A couple who canceled a Hawaii vacation rental booked through Booking.com in July 2024 is still struggling to receive their $13,000 refund.

A Sony Bravia TV owner claims his ₹1.5 lakh TV developed green lines under warranty and subsequently received a ₹5 crore legal notice from Sony after requesting

United Airlines is currently piloting a new service that allows passengers to order food through its app and have it delivered directly to their gate.

Lumo passengers traveling from Stirling to London were forced to wait an hour for their train to be refueled en route, following a previous incident where a lon

Google Cloud, in partnership with YourStory, is hosting a 30-minute webinar on September 4 to demonstrate how to build proactive customer agents using Google's

STEVE WEBB questions why Capita has made an 81-year-old woman wait nine months for her widow's pension. Despite returning the death certificate in December, the

Passengers who booked a Delhi cab for ₹1,285 for 6 hours were shocked when their final bill surged to ₹5,662 due to an additional 240.5 km. The user also report

A new reform proposes a £30 tax credit for individuals who are kept on hold by HMRC for more than 30 minutes, as announced by Robert Jenrick.

A Which? investigation has revealed that major UK hotel chains deliver disappointing results when it comes to returning lost property, making it difficult for g

A British Gas customer, who runs a family farm, reported that the company incorrectly took £19,700 from their account via direct debit, despite their usual mont

A parish church treasurer is struggling to retrieve £5,500 from Lloyds Bank after the bank closed their account and a system fault prevented opening a new one,

A rail company is facing criticism for offering discounted tickets to football fans traveling to London, despite its last service departing at 4:19 PM, making i

A video shows an Evri delivery driver standing on a parcel to fit it through a letterbox, angering the recipient, Terri Hand, due to both the damage and poor cu

A man received a £7,000 water bill due to a meter error that suggested he was using water equivalent to 300 baths a day. The water company has committed to send

British Gas has issued an apology to disabled pensioner Jose Bell after wrongly charging him £2,000 for a gas bill and threatening him with court action.

A British Gas customer endured a seven-week ordeal due to a £38,000 overpayment caused by a clerical error, highlighting significant administrative shortcomings

Jet2 banned a family from their flight home from Greece after their daughter became sick at the airport, which the mother attributes to high temperatures and fl

Starbucks CEO Brian Niccol believes the coffee chain will retain its customers despite inflation and economic uncertainty by focusing on becoming a "world-class

Glenn Fogel, CEO of Booking Holdings, emphasizes the importance of addressing customer complaints, personally reviewing them to ensure quality service in the wo

Capital One has developed a scalable multi-agent AI platform using deeply customized open-weight models and proprietary data, rather than relying on off-the-she